ITIL Foundation v4 – Information Technology Infrastructure Library

Энэ сургалт танд мэдээллийн технологийн сервис удирдлагын бүтэц, зохион байгуулалт, зарчимын тухай тодорхой мэдлэгийг олгох юм.
Суралцагсдад тавигдах шаардлага: 18 дээш насны анхан шатны мэдлэгтэй хүмүүст зориулсан.
Сургалтын үргэлжлэх хугацаа: 3 өдөр /24 цаг/
Сургалтын төлбөр: Онлайн сургалт 2,300,000₮, танхимын сургалт 2,800,000₮
Сургалтын хэл: Англи
Шалгалтын төлбөр: 350$
Сургалтын агуулга:
DAY-1
Module 1: Course Introduction
Course Overview
Course Learning Objectives
Course Structure
Introduction to IT Service Management in the Modern World
Structure and Benefits of ITIL 4
Case Study: Axle Car Hire
Exam Details
Module 2: Service Management: Key Concepts
Intent and Context
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs and Risks
Module 3: The Guiding Principles
Identifying Guiding Principles
Topics Covered
The Seven Guiding Principles
Applying the Guiding Principles
DAY 2:
Module 4: The Four Dimensions of Service Management
The Four Dimensions
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and the Pestle Model
Module 5: Service Value System
Overview of Service Value System
Overview of the Service Value Chain
Module 6: Continual Improvement
Introduction to Continual Improvement
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles
Module 7: Overview of ITIL Practices
Purpose of ITIL Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice
DAY 3
REVISION & EXAM DAY
Course Features
- Lectures 0
- Quizzes 0
- Duration 24 hours
- Skill level All levels
- Language English
- Students 67
- Assessments Yes